Tech Support

PI North America is supported by independent companies with deep technical knowledge in PI’s technologies. Each is rigorously validated and must adhere to a Quality of Services agreement with PI North America.

SERVICES PROVIDED:

  • Technical Problem Resolution
  • Extended Training and Education
  • Device Testing and Certification

PI Competence Centers (PICCs) provide technical support to both vendors and users of PROFIBUS and PROFINET. PICCs can help answer protocol communication questions before, during, and after network installation.

Certified PICC and PITC for PROFIBUS and PROFINET

Hernán Bertotto
Agapito Albert 155 – Mz 053 – Lote 10 – PILT
X5900 Villa Maria
Argentina

Email: hbertotto[AT]autex-open.com
Phone: +54 353 510 0614
Web: www.autex-open.com

Certified PICC and PITC for PROFIBUS and PROFINET

Mr. James Powell
JCOM Automation Inc.
1115 Whitefield Dr.
Peterborough, ON K9J 7P4
Canada

Email: jamesp[AT]jcomautomation.ca
Phone: +1 705-868-8745
Web: www.jcomautomation.ca

Certified PICC for PROFINET

Mr. Dan Swanson
Phoenix Contact Software
500 Avis Drive
Ann Arbor, MI 48108
USA

Email: dswanson[AT]phoenixcontact.com
Phone: +1 734-205-5132
Web: www.phoenixcontact.com

Certified PICC, PITC, and PITL for PROFIBUS and PROFINET

Mr. Torsten Paulsen
PROFI Interface Center
One Internet Plaza
Johnson City, TN 37604
USA

Email: pic.industry[AT]siemens.com
Phone: +1 423-262-2576
Web: www.PROFIinterfacecenter.com


A PI Training Center (PITC) is an organization that has proven itself via independent auditing to be knowledgeable enough on PROFIBUS and PROFINET to provide education services to others. These services often include certified training courses whereby students that successfully complete the given course receive a certificate from PI. Courses can be targeted towards both users and vendors of the technologies.

Certified PICC and PITC for PROFIBUS and PROFINET

Hernán Bertotto
Agapito Albert 155 – Mz 053 – Lote 10 – PILT
X5900 Villa Maria
Argentina

Email: hbertotto[AT]autex-open.com
Phone: +54 353 510 0614
Web: www.autex-open.com

Certified PITC for PROFIBUS and PROFINET

Mr. Ian Tracy
35 E Wacker Dr.
60601 Chicago, IL
USA

Email: ian.tracy[AT]hms-networks.com
Phone: +1 312 829 0601
Web: hms-networks.com

Certified PICC and PITC for PROFIBUS and PROFINET

Mr. James Powell
JCOM Automation Inc.
1115 Whitefield Dr.
Peterborough, ON K9J 7P4
Canada

Email: jamesp[AT]jcomautomation.ca
Phone: +1 705-868-8745
Web: www.jcomautomation.ca

Certified PICC, PITC, and PITL for PROFIBUS and PROFINET

Mr. Torsten Paulsen
PROFI Interface Center
One Internet Plaza
Johnson City, TN 37604
USA

Email: pic.industry[AT]siemens.com
Phone: +1 423-262-2576
Web: www.PROFIinterfacecenter.com


Accredited PI Test Laboratories (PITLs) offer device testing services based on globally standardized conformance and interoperability testing procedures. PITLs ensure all tested products with a PROFIBUS or PROFINET interface perform as specified. Vendors looking to get started developing a PROFINET product should see: PROFINET Development.

Certified PICC, PITC, and PITL for PROFIBUS and PROFINET

Mr. Torsten Paulsen
PROFI Interface Center
One Internet Plaza
Johnson City, TN 37604
USA

Email: pic.industry[AT]siemens.com
Phone: +1 423-262-2576
Web: www.PROFIinterfacecenter.com